Refund and Returns Policy

Refund and Return Policy

Last updated: [January, 2026]

Thank you for shopping with Moon Men at moonmen.shop. We want you to be happy with your purchase and confident in the quality of our products. Because we sell hemp-derived, adult-use products, our refund and return policy has a few important limitations for safety, compliance, and product integrity reasons.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

  • Purchased directly from moonmen.shop

  • Unopened, unused, and in its original packaging, including all labels, seals, and tamper-evident features intact

  • Returned within 15 days of the delivery date (based on carrier tracking)

  • Accompanied by proof of purchase (order number, receipt, or confirmation email)

We cannot accept returns on any product that has been opened, used, or tampered with, due to health, safety, and regulatory concerns.

2. Non-Returnable Items

For safety and compliance reasons, the following items are not eligible for return or refund:

  • Any opened hemp or THC product (including joints, vapes, gummies, or flower)

  • Products with damaged or broken tamper-evident seals

  • Products not purchased directly from moonmen.shop (please contact the original retailer)

  • Sale, clearance, or promotional “final sale” items where noted

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right.

Please contact us at info@MoonMenLLC.Com within 7 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product, packaging, and shipping label

Once our team reviews your claim, we may offer one of the following, at our discretion:

  • A replacement of the same item

  • An exchange for an item of equal value

  • A refund to your original payment method

  • A store credit for future purchases

In some cases, we may request that you return the product before a replacement or refund is issued. If a return is required for a damaged/incorrect item, we will typically provide a prepaid return label.

4. How to Request a Return

To start a return, please email info@MoonMenLLC.Com with:

  • Full name

  • Order number

  • Item(s) you wish to return

  • Reason for the return

  • Photos, if applicable

If your request is approved, we will provide:

  • Return instructions

  • The return address and, where applicable, a prepaid shipping label

Unless otherwise stated in writing, customers are responsible for return shipping costs for standard returns (i.e., not damaged/defective/incorrect items).

5. Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved or denied.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer

We reserve the right to issue store credit instead of a refund in certain situations, which will be clearly communicated during the process.

Shipping charges paid on the original order (if any) are non-refundable, except where required by law or in cases where we shipped the wrong or defective item.

6. Exchanges

In some cases, we may offer an exchange instead of a refund, such as:

  • Replacing a defective device (e.g., a vape that does not function on first use)

  • Swapping an incorrect item for the correct one

Exchanges are subject to product availability at the time your request is processed.

7. Order Cancellations & Address Changes

Because we try to fulfill orders quickly, cancellation and address changes are not guaranteed once an order is placed.

If you need to cancel or update an order, contact us immediately at info@MoonMenLLC.Com with your order number. If your order has not yet been processed or shipped, we will do our best to accommodate your request.

8. Age & Compliance Reminder

Moon Men products are intended for responsible adult use (21+) only, where legally permitted. We may refuse or cancel orders that appear to violate:

  • Applicable age restrictions

  • Local, state, or federal regulations

  • Our internal risk and compliance policies

Orders canceled for compliance reasons may be refunded at our discretion, less any non-recoverable processing or shipping costs.

9. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our practices, products, or applicable laws. The “Last updated” date at the top of this page indicates when the latest revisions took effect.

10. Contact Us

If you have any questions about this policy or need help with a specific order, contact our support team:

  • Email: info@MoonMenLLC.Com

We appreciate your trust in Moon Men and are committed to handling every refund and return request fairly, transparently, and with your experience in mind.

 
 

LAST PRISONER PROJECT DONATION

The Last Prisoner Project (LPP) is a national, nonpartisan nonprofit dedicated to reforming our criminal justice system through progressive drug policy. Through legal intervention, constituent support, advocacy campaigns, and policy change we aim to release every last drug war prisoner, as well as to repair the harms of this discriminatory and counterproductive crusade.

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